My jobs aren't running!

Authors: orcid logoSaskia Hiltemann avatar Saskia HiltemannAdd Contributions!

  1. Please make sure you are logged in. The top bar should show your username. If you see Login and Register buttons there instead, you are not logged in. Some servers let you run jobs without logging in, but many require an account.

  2. Activate your account. If you have recently registered your account, you may first have to activate it. If a yellow banner says your account isn’t activated, you can’t upload data or run jobs yet: open the link in the activation email, or click Resend Verification in the banner.
    • Make sure to check your spam folder!

  3. Be patient. Galaxy is a free service, when a lot of people are using it, you may have to wait longer than usual (especially for ‘big’ jobs, e.g. alignments).

  4. Contact Support. If you really think something is wrong with the server, you can ask for support
Persistent URL
Resource PURL: https://gxy.io/GTN:F00010
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